Customer Mobile Application Design & Development

Overview

Led the end to end redevelopment of Towngas’ customer mobile application, delivering a high performance and scalable digital platform. Built on Umbraco CMS, the project covered UI/UX design, backend development and CRM integration to enhance customer experience while supporting essential daily services across Hong Kong.

Key Features

• Delivered a complete UI/UX redesign to improve usability and accessibility
• Developed a secure backend platform using Umbraco CMS
• Integrated CRM through APIs
• Enabled PPS and AlipayHK online payment
• Supported gas meter reading submission with reminder notifications
• Introduced carbon footprint calculation features
• Optimised for high adoption and frequent daily usage

Outcomes

• Delivered a scalable enterprise mobile platform supporting key customer services
• Streamlined customer interactions through CRM integration and digital workflows
• Increased customer engagement with convenient self service features
• Supported Towngas’ digital transformation and sustainability initiatives